Technical Support
For issues with your VPN connection, configuration files, speed or general functionality. Our engineers reply directly — no outsourced tiers.
Complaints & DMCA
For copyright infringement reports or abuse complaints. Please review our DMCA Policy before submitting to ensure all necessary details are included.
General Inquiries
For partnerships, media requests, administrative or legal questions. Please allow additional time for non-urgent correspondence.
For security and privacy, TrackAway does not provide phone support.
All communication is handled securely through email.
GPG / PGP Encryption Key
For secure communication, you can encrypt your messages or attachments using our public GPG key.
This key can be used for sensitive support cases or legal correspondence.
Fingerprint:
8C0C FD3D 6C09 48A8 CEB2 42F2 7434 72F7 3531 56DF
For additional security, we recommend encrypting only sensitive content. Please include your own public key if you expect an encrypted reply.